Terms & Conditions
Cloud GPS Tracking Platform (SaaS)
The Customer acknowledges and agrees that the availability of our vehicle tracking software (or relevant parts thereof) is dependent upon systems, technologies and other factors which are beyond our control including but not limited to mobile communication networks, Global Positioning System technologies (GPS) and General Packet Radio Service technologies (GPRS) operated by third party providers and the Internet and interconnected systems. Due to the nature of such technologies, systems and other factors, problems including but not limited to, outages, link failures, power difficulties, network overloads, signal degradation and topographic, electromagnetic and other interferences and government intervention may have an adverse effect on the availability of our vehicle tracking services.
While we endeavour to ensure that the vehicle tracking software is normally available 24 hours a day and to mitigate where possible the adverse effects of the problems referred to above, we shall not be liable in any way for loss(es) suffered as a result of any such problems or if for any other reason the vehicle tracking software or any part thereof is unavailable to the customer at any time or for any period. Access to the vehicle tracking software may be suspended temporarily and without notice as a result of such problems or for any other reasons beyond our control.
The customer acknowledges and agrees that while we endeavour to ensure that the information on the vehicle tracking software is correct and free from technical, typographical or other inaccuracies, we do not warrant the accuracy and completeness of the material and in particular in relation to the various reports. Data transmitted from the vehicle tracker unit may be compromised, lost or corrupted in transmission due to factors beyond our control (including but not limited to failures in mobile, GPS and GPRS technologies operated by third parties). We do not warrant that the material on the vehicle tracking software is current or “real time” and the Customer acknowledges that it may be out of date and that we make no commitment to update such material. The material on the vehicle tracking software is provided “as is”, without any conditions, warranties or other terms of any kind.
Service Subscription Fees & Charges
Customers will be charged a fee for each device on their account. The fee will be subject to the tariff plan your device is placed on. Some tariff plans are only available if paying by direct debit. All service subscription payments are none refundable.
Pay As You Go – Recharge Plans
If your device service plan is a Pay As You Go ‘top up’ recharge plan, on the first day of the month, every device in your account will deduct the relevant fee from your account balance. If the account balance reaches zero, the device will be blocked. Adding more credit to your account will trigger any blocked devices to be unblocked. Where a device was blocked then unblocked, it can take upto 24 hours for the device to attach to a new data session and reconnect to our server.
Customers can opt to set up a direct debit to pay the service subscription fees. If customers choose to pay by direct debit, on the first day of every month, our billing platform will email an invoice to the customer and collect the total invoice amount by direct debit. If a direct debit payment collection fails for any reason, we will retry the collection. If the payment collection fails on two attempts, we reserve the right to switch the device to a Pay As You Go Recharge plan and your devices will be blocked. Where a device is no longer required or to temporarily suspend a device, or suspend the entire account, the customer must advise our support team at email@example.com
Resellers will be charged a fee for every active device in their reseller account. An active device is defined as any device which has sent a data packet/connected to our server in the previous calendar month. The tariff rates are available from your account manager. The reseller will be emailed an invoice at the begining of every month with the total service subscription charges to cover the previous month. This is calculated by multiplying the total number of active devices in the previous calendar month by the service subscription fee per device. Service subscription payments must be made within 7 days of the date of invoice. If payment is not received after 7 days, access to your administration panel wil be blocked and if no payment is received by 14 days after the invoice date, end users will be blocked from accessing the platform.
Resellers are responsible for providing support to their customers. If the reseller is unable to provide support to a customer for any reason, the reseller will contact our support team for help and our support team will provide the reseller with help and support. Our support team will not communicate with the resellers’ customer directly.
All orders must be paid in full before we dispatch them. We accept bank transfer, credit cards or direct debit.
Warranties & Returns
All our supplied hardware comes with a full 12 months warranty against malfunction and defects. Batteries are warrantied for 6 months only. In the event your item develops a fault within 12 months of the purchase date, we will repair/replace the item free of charge. The customer will pay the cost to send the item back to us. For ALL returns you must first obtain a Returns Authorisation Number (RAN) from our support team by emailing firstname.lastname@example.org
Any hardware we supply must be installed by a qualified or competent person. You connect any hardware device to your vehicle at your own risk. Fleet Tracking Consultancy Ltd will not be responsible or liable for any problems or malfunctions which occur on the vehicle after installation of the hardware due to incorrect installation or hardware malfunction.
Fleet Tracking Consultancy Ltd will not be responsible for any charges incurred in relation to removing and re-installing a faulty device.
SIM Cards & Data Consumption
Our SIM cards are multi network EU roaming and will work in most countries acress Europe where a 2G service is available. If the SIM card is used to connect in any other country it will be blocked.
Our SIM cards are priced to include 20MB of data per SIM card per month. If the useage excedes this amount, we reserve the right to alter the settings on your device to ensure data consumption remains within the 20MB allowance.
If service on any of your devices is inactive for more than 3 months, the SIM card will be blocked. It may not be possible to restart a blocked SIM card in which case if you wanted to reactivate the device it may require us to send you a new SIM card which will be charged at £3.
We reserve the right to increase or decrease the price we charge for the monthly software service subscriptions and SIM card data charges. Any tarrif changes will be advised to you by email no less than 30 days before the new tariff starts.
All orders below £100 are sent by Royal Mail 1st Class Signed for. All orders over £100 are sent by Royal Mail Special Delivery.
In the event any one or more of the provisions of these terms & conditions shall be held to be invalid, illegal or unenforceable, the remaining provisions of these terms shall be unimpaired and the terms shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision.