Terms & Conditions

Cloud GPS Tracking Platform (SaaS)

The Customer acknowledges and agrees that the availability of our vehicle tracking software (or relevant parts thereof) is dependent upon systems, technologies and other factors which are beyond our control including but not limited to mobile communication networks, Global Positioning System technologies (GPS) and General Packet Radio Service technologies (GPRS) operated by third party providers and the Internet and interconnected systems. Due to the nature of such technologies, systems and other factors, problems including but not limited to, outages, link failures, power difficulties, network overloads, signal degradation and topographic, electromagnetic and other interferences and government intervention may have an adverse effect on the availability of our vehicle tracking services.

While we endeavour to ensure that the vehicle tracking software is normally available 24 hours a day and to mitigate where possible the adverse effects of the problems referred to above, we shall not be liable in any way for loss(es) suffered as a result of any such problems or if for any other reason the vehicle tracking software or any part thereof is unavailable to the customer at any time or for any period. Access to the vehicle tracking software may be suspended temporarily and without notice as a result of such problems or for any other reasons beyond our control.

The customer acknowledges and agrees that while we endeavour to ensure that the information on the vehicle tracking software is correct and free from technical, typographical or other inaccuracies, we do not warrant the accuracy and completeness of the material and in particular in relation to the various reports. Data transmitted from the vehicle tracker unit may be compromised, lost or corrupted in transmission due to factors beyond our control (including but not limited to failures in mobile, GPS and GPRS technologies operated by third parties). We do not warrant that the material on the vehicle tracking software is current or “real time” and the Customer acknowledges that it may be out of date and that we make no commitment to update such material. The material on the vehicle tracking software is provided “as is”, without any conditions, warranties or other terms of any kind.


All orders must be paid in full before we dispatch them. We accept bank transfer, credit cards or direct debit.

Service subscription payments must be made within 7 days of the date of invoice. If payment is not received after 7 days, access to your administration panel wil be blocked and if no payment is received by 14 days after the invoice date, end users will be blocked from accessing the platform.

Warranties & Returns

All our supplied hardware comes with a full 12 months warranty against malfunction and defects. Batteries are warrantied for 6 months only. In the event your item develops a fault within 12 months of the purchase date, we will repair/replace the item free of charge.  The customer will pay the cost to send the item back to us. For ALL returns you must first obtain a Returns Authorisation Number (RAN) from our support team by emailing support@fleettrackingconsultancy.co.uk

Fleet Tracking Consultancy Ltd will not be responsible for any charges incurred in relation to removing and re-installing a faulty device.

SIM Cards & Data Consumption

Our SIM cards are multi network EU roaming and will work in most countries acress Europe where a 2G service is available. If the SIM card is used to connect in any other country it will be blocked.

Our SIM cards are priced to include 20MB of data per SIM card per month. If the useage excedes this amount, we reserve the right to alter the settings on your device to ensure data consumption remains within the 20MB allowance.

Inactive Devices

If service on any of your devices is inactive for more than 3 months, the SIM card will be blocked. It may not be possible to restart a blocked SIM card in which case if you wanted to reactivate the device it may require us to send you a new SIM card which will be charged at £3.

Tariff Changes

We reserve the right to increase or decrease the price we charge for the monthly software service subscriptions and SIM card data charges. Any tarrif changes will be advised to you by email no less than 30 days before the new tariff starts.

Shipping Costs

All orders below £100 are sent by Royal Mail 1st Class Signed for. All orders over £100 are sent by Royal Mail Special Delivery.


In the event any one or more of the provisions of these terms & conditions shall be held to be invalid, illegal or unenforceable, the remaining provisions of these terms shall be unimpaired and the terms shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision.